Identix Warranty

Identix (Manufacturer) warrants that this product is free of defects in both materials and workmanship for one year from the date of purchase. Should product be defective, the Manufacturer agrees, at its option, to repair or replace the product or any defective component free of charge as defined in the Identix RMA-Product Return Policy. If neither repairing nor replacing the product is reasonably available, Identix may, at its sole discretion, refund the purchase price paid for the defective product.

This warranty period begins on the date the purchaser is invoiced for the product, provided the purchaser provides proof of purchase that demonstrates that the product is still within the warranty period and returns the product within the warranty period to Identix according to the warranty terms set forth below.

Terms & Conditions

Product returned to Identix must be issued a valid Return Material Authorization (RMA) number. To request an RMA, contact Identix Technical Support (Submit a support request at our website).
Prior to receiving an RMA, the product must be first troubleshot and determined to be defective by a Identix Technical Support Technician.

Product returned to Identix must contain all of the original accessories and be properly packaged in the appropriate Identix packaging container. This warranty does not cover damage to the product during shipping and the Manufacturer assumes no responsibility for such damage

Product returned to Identix must have a valid RMA # clearly marked on the outside of the shipping container and the serial number and model of the returned product must match the RMA.
Replacements will only be issued for the identical product model/type of the original defective product.

THIS WARRANTY IS VOID IF:

The product has been damaged by negligence, mishandling, acts of third parties, accident, fire, flood, lightning, power surges or outages, or has not been operated in accordance with the procedures described in the operating and technical instructions; or,

The product has been altered or repaired by other than the Manufacturer or an authorized service representative of the Manufacturer; or,

Modifications or accessories other than those manufactured or provided by the Manufacturer have been made or attached to the product which, in the determination of the Manufacturer have affected the performance, safety or reliability of the product; or,

The product's original serial number has been modified or removed.

NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PRODUCT. MANUFACTURER'S MAXIMUM LIABILITY HEREUNDER SHALL BE THE AMOUNT PAID BY THE END USER FOR THE PRODUCT.

No person or entity is authorized to assume any obligation or other liability in connection with the products. No action, regardless of form arising out of or relating to the product or this warranty may be brought by purchaser for a period of time equal to the term of the warranty period after the cause of action has accrued.

Manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or loss of revenue or property, inconvenience, or interruption in operation experienced by the purchaser due to a malfunction in the purchased product. This warranty extends only to the original purchaser and is not assignable or transferable.