Normally the Identix gateways do not require any special USB drivers for proper operation with the Windows 10 Operation System.
On Windows versions prior to Windows 10 and very specific situations with Windows 10 specially on older computer models and outdated systems the USB chipset OEM driver is necessary.
If you face USB communication issues when using the gateways with Windows OS, please install the USB driver provided here.
ATTENTION! make sure to always use the original USB cable provided with the gateway. The equipment may not function correctly if the USB cable is too long, if the internal wires are too thin or the cable has improper shielding. Please have a look at the most common USB related communication issues in the Q&A section of the support website: https://idntx.zendesk.com/hc/en-us/sections/1500000298602-Questions-and-Answers
You may alternatively download the driver from this website: https://www.st.com/en/development-tools/stsw-stm32102.html